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Store Policies

Things You Need to Know

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

Domestic & International Shipping 

We Provide Free Deliveries To The UK, USA, CANADA & IRELAND

We also provide Free Deliveries To France, Spain, Netherlands, Belgium, Italy, Germany & Switzerland

Customers outside of these regions will need to spend at least £200 to qualify for free delivery

Please allow 3 days for processing and another 4-5 days for shipping

We will provide updates and tracking numbers through Fedex or DHL

Once the item has been shipped out, we are not responsible for anything that happens, so please ensure you provide the correct delivery address 

We are not responsible for any custom fees that may occur.

Please note that during holiday periods, your orders may be delayed.

Refunds & Exchange Policy 

All Sales are Final. We do not offer refunds and exchanges.

If we do make a mistake with your order, we will rectify this.

Privacy Notice

COLLECTION OF PERSONAL INFORMATION

 

When you use our Products or Website, you may be asked for personal information such as your name, address, email address, and telephone number.

 

By giving us such information, you consent to your information being used in the manner described below

We will not use your data for any third party marketing.  

We will use your information to provide updates on your purchases and gain feedback on your experience with us. if you subscribe to our mailing lists, you will receive offers and promotions  from us by email. 

You may withdraw your consent at any time by emailing us at dtresshair@gmail.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

 

COOKIES

 

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns and traffic analysis. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

You can disable cookies in your internet browser settings

SECURITY

 

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

 

If you have any further concerns about security, please email us at dtresshair@gmail.com